Privacy Policy

Privacy Policy

Effective Date: 5 June, 2024

Breath Taking Concepts Pty Ltd t/a With Baxter (“we”, “our”, or “us”) is committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us—including through SMS or other communication channels powered by Twilio.

 

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Such as your name, email address, phone number, and location when you sign up, book a session, or contact us.
  • Health and Wellness Information: Information you choose to share with us in assessments, sessions, or questionnaires.
  • Communication Data: Including emails, SMS messages, or voice recordings, which may be processed by our service providers (e.g., Twilio).
  • Usage Data: Such as browser type, IP address, pages visited, and device identifiers collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Provide and personalise our services (e.g., yoga therapy sessions, retreats, online programs)
  • Communicate with you via SMS, email, or phone about your bookings, reminders, or updates
  • Send marketing messages (only with your consent)
  • Improve website functionality and user experience
  • Comply with legal obligations and protect our rights

     

3. SMS and Communication Services

We use Twilio to send appointment reminders, program updates, and client communication via SMS or voice. By providing your phone number, you consent to receive messages from us. Message and data rates may apply.

You can opt out of marketing messages at any time by replying STOP. For help, reply HELP.

We do not share your phone number or message content with any third party outside of our service providers.

 

4. How We Share Your Information

We never sell your personal data. We may share your information with:

  • Trusted service providers (e.g., Twilio, and our booking and email platform Zipleads) to help us deliver services
  • Legal authorities when required by law
  • Practitioners within our collective, only as needed to provide personalised care

All third parties are required to protect your data in line with applicable laws.

5. Your Rights and Choices

You may:

  • Access or update your personal information
  • Withdraw consent at any time
  • Request deletion of your data
  • Opt out of marketing communications

     

To exercise your rights, contact us at: support@withbaxter.com

 

6. Data Security

We take data protection seriously and implement appropriate technical and organisational measures to safeguard your information. This includes secure data storage, encrypted communication, and access controls.

 

7. International Data Transfers

If you’re outside of Australia, your information may be transferred to and processed in countries where our service providers operate. We ensure adequate protections are in place for such transfers.

 

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

 

9. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will be posted on this page with the revised “Effective Date.”

 

10. Contact Us

If you have any questions or concerns, please contact:

With Baxter
10 Hotham Rd, Sorrento Victoria 3943, AUSTRALIA
Email: support@withbaxter.com